Privacy Policy


The following information sets out the Privacy Policy that applies to customers (also referred to as “you”) who use Ticket Merchant website (

Ticket Merchant (also referred to as “we”) is committed to providing you with the best possible customer service experience and to giving you a clear and concise outline of how and when personal information is collected, stored and distributed by Ticket Merchant.

By using Ticket Merchant website and placing an order through Ticket Merchant website you authorise Ticket Merchant to store, disclose and share information about you in compliance with this Privacy Policy. Ticket Merchant website may provide links to other websites. We are not responsible for the privacy practices or content of those other websites.

Ticket Merchant may make changes to this Privacy Policy from time to time as required.  We will publish any changes to this Privacy Policy on Ticket Merchant website.  We encourage you to check this Privacy Policy each time you use Ticket Merchant website.

Collection of your personal information

There are many aspects of Ticket Merchant website which can be viewed without providing personal information, however, [for access to Ticket Merchant customer account features] or to place an order on Ticket Merchant website you are required to submit personally identifiable information. This may include but is not limited to title, company name, personal name, address, contact number, email address, bank account details and credit card details.  If you choose not to provide us with certain information we may not be able to provide you the goods you require.

When you use Ticket Merchant website we may collect some non-personally identifiable information about you. The collection of this non-personal information is done through the use of “cookie” technology. This web-based technology is used to identify and remember your browser, not you personally. For each visitor to Ticket Merchant website, we collect the following non-personally identifiable information, including but not limited to:

  • browser type;
  • version;
  • language;
  • operating system;
  • pages viewed;
  • page access times; and
  • referring website address.

Our internet service provider also makes a record of your visit to the Website and records your IP address to help diagnose problems with our server, and to administer the Website.

How we collect personal information

Other than the collection of non-personally identifiable information collected through the use of cookies, we only collect personal information from you when you knowingly provide it. Personal information may be collected in a number of ways including:

  • directly from you
  • over the phone
  • via email
  • within marketing activates and responses to invitations; and
  • when you submit information to us through the use of Ticket Merchant website.

Use of your personal information

The personal information that is collected from you is used solely for internal purposes including:

  • gauging visitor traffic;
  • gauging trends;
  • delivering personalised content to you while you are at Ticket Merchant website;
  • marketing upcoming events to you; and
  • sending email newsletters to you about upcoming events if you choose to subscribe such a service.

From time to time, we may use personal information for new, unanticipated uses not previously disclosed in this Privacy Policy. If our practices change in the future, personal information collected from you prior to such a change in use will be quarantined and will not be subject to any such new use.

Disclosing and protecting your personal information

Usually we must get your consent before we disclose any of your personal information. You can give us your consent expressly or it may be implied by your conduct.

Sometimes the law requires us to give out information about you. For example, giving your account details to a Court if we are ordered to do so under a subpoena.

We may occasionally engage other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or undertaking freight and shipping. We may allow those contractors access to your personal information to enable them to provide such services. The disclosure of your personal information to those contractors will be limited to those items of information that are absolutely necessary to enable the provision of the relevant service.

Ticket Merchant takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We will not disclose your personal information to third parties for them to market goods and services to you.

We handle all credit or debit card holder data provided to us through our 128bit secure checkout facility. We do not store or have access to your credit card information. All credit card payments are processed through our secure online merchants.

Accessing Your Personal Information

You can request access at any time to personal information that Ticket Merchant holds about you. We will process your request within a reasonable time, usually 14 days for a straightforward request. More time may be needed, depending on the nature of the request.

There is no fee for requesting access to your information; however, we may charge you the reasonable cost of processing your request.

Correction of personal information

Ticket Merchant tries to ensure that all information we hold about you which we collect, use or disclose is accurate, complete and up to date (having regard to the purpose for which the information is held). You may ask us at any time to correct personal information held by us about you, which you believe is incorrect or out of date. We will deal with your request within a reasonable time.

You may ask us at any time to notify any credit provider or credit reporting agency to which the personal information has been previously disclosed by us of any corrections made and we will take reasonable steps to comply with such request unless it is impractical or unlawful to do so.

If we disagree as to the accuracy of the information, you may request that we attach a statement to that information noting that you consider it is not accurate, complete or up to date.

Removal of Personal Information

Your information will be erased upon your request for account deletion. In such instances, your account and all associated data will be removed within a maximum of 90 days, subject to the applicable laws of your country.

Contacting us

Ticket Merchant welcomes comments regarding this Privacy Policy. If you have any questions about this Privacy Policy or any complaints in relation to our use of your personal information please contact us.